You cannot check the SASSA SRD grant status if your registered mobile number is not working. Your contact number could stop working due to many reasons, such as you may change your contact details, or your number being lost or stolen. In this case, SASSA offers the facility to change or update your contact details by following simple steps.
So, search “how to change phone number for SRD grant” and follow the steps discussed in the guide below.
Why Do You Need to Change Your Phone Number on Your SASSA SRD Grant?
You may update your number on the SASSA portal due to many reasons. Here are the common reasons listed below. If you are facing any of them, you can learn with us about how to SASSA Change Phone Number online.
- If you change your mobile network, then you need to update your number to get notified like you may switch Telkom to CELLC or Vodacom to MTN.
- You may have damaged your previous SIM card.
- If you have lost your number
- Your cell phone has been stolen.
- It is also possible that you registered for the SASSA grant by using anyone else’s contact details.
So, if you are a SASSA applicant and facing any of the issues discussed above, then you must update your information on the SASSA portal. It is necessary because you cannot get notifications, can’t check SASSA status or can’t confirm your identity without having a registered contact number.
Table of Contents
How To Change Your Phone Number on Your SASSA SRD Grant Application?
- Your new contact number must be active
- Visit the official website of SASSA to update “SASSA SRD grant contact details.”
- Insert your ID number without space
- Put in your registered ID Number
- Hit the “Submit” button
- Find the option “Change Phone Number” in the next window
- Enter a new phone number
- Press the “Submit” button
- Next, you will see an option to ask, “Why do you need to change your number.” Select any from the drop-down menu.
- Receive OTP to the new number for confirmation.
- Enter in the required field of the SASSA portal
- Click the “Submit”
- Your contact number is updated.
Call the SASSA Helpline to Change SASSA Phone Number
You can directly call the SASSA representative to request for SASSA Change Phone Number. Here are the steps below to follow for updating:
- Dial “0800 60 10 11” SASSA helpline number.
- Request them to change your contact number
- SASSA representatives will ask you for details to confirm your identity
- The SASSA customer support agent will ask
- Provide your South African ID number
- Provide your previously registered number
- Once they confirm your identity, they will start to update your phone number.
- Give them more details if required
- SASSA will take a few days to update your phone number
- You will get a notification when your request proceeds
Note:
Don’t change your details frequently. SASSA takes time to check new updates so your payments could be delayed due to any errors or issues.
FAQs
Why is it important to update the SRD grant phone number?
It is important to stay active with your registered number. Sassa sends you notifications about payments, and you also need active numbers to check your SASSA status. In this case you may face delay if your registered number is not active due to any reason.
What are the common reasons for needing to update my phone number?
“Change Phone Number” due to multiple reasons such as You may lose your number, or you may switch the network for any reason.
How can I change my SRD phone number online via the SASSA website?
Visit the SASSA official website and follow the instructions to change contact details.
What if I don’t have internet access or cannot change my phone number online?
You can call SASSA helpline number 0800 60 10 11
What documents do I need to change my SRD phone number?
Your South African ID and active mobile number
How long does updating my phone number for the SRD grant take?
It will take a maximum of 7 days.
What if SASSA rejects my new phone number change request?
Contact the customer support agent to ask for reasons.